Your HVAC system is likely one of the most expensive systems in your home or business, so it’s no surprise that you’ll do whatever is necessary to make sure it keeps running as smoothly as possible. You may think nothing of checking and changing filters, keeping an eye on your thermostat, and other relatively simple, routine tasks to maintain it. But what happens when you encounter a problem that’s far from routine?
Chances are you look for heating and cooling Melbourne services, and hire someone in your area. So how can you be sure that you’re hiring the best technicians for the job each time? Here are some tips to remember so you can better compare and evaluate the companies that you plan on working with next time.
Use both the Internet and Your Network
You may find a highly competent HVAC company through either one, but asking your friends, family members, and colleagues for recommendations while also searching online can speed up the process. Make a note of names that come up both by word of mouth and through online search results, because it’s very likely those companies will be among your top picks when it comes to decision time.
Check for Professionalism
If a company sets certain professional standards for itself, and everyone in that company performs to those standards, then it shows you’re dealing with a reliable organization. Other factors to take note of include how employers treat their employees and how they treat you. Courtesy is a sign of professionalism, too, after all.
Check for Credentials
Is the company or the contractor a member of a national trade association? If they are, then that’s one hurdle cleared. But don’t forget to ask about the company’s HVAC technicians, such as what sort of jobs they specialize in, whether they’re licensed and insured, and if they’ve been certified too. If you have unlicensed technicians working on your HVAC system, that’s only a little better than breaking out your tools and attempting the repairs yourself.
Pay Attention to Deals and Promotions
It’s not unheard of for HVAC companies to offer specials and deals at some point. But if you find one offering service calls at a much lower rate than their peers, or even offering free service calls, steer clear. What they’re offering is often too good to be true, and they might hide their fees behind other costs.
Look For Complaints or Negative Reviews
This may sound counterproductive, but it’s important to learn difficulties a heating and cooling company has encountered before and why they had dissatisfied customers. This way, you can ask them about these difficulties yourself and what they’ve done since then to improve. A company that blames their customers for the dissatisfaction instead of taking responsibility is not one you’ll want to work with.